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Customer Service Agent (Swedish Speaker)

Personalbüro U. HerrmannWarsaw, Poland

30+ days ago

Job description

Recruitment Agency

The Role

Start : 9th of June or 7th of July 2025

Streaming Platform

Tasks :

Provide customer support for a leading streaming company.
Handle inquiries related to contracts, billing, and technical issues.
Assist both B2B and B2C clients as first and second-line support.
Conduct outbound calls for administrative tasks such as feedback collection or payment reminders.
Task inbound call, offer additional values for existing customers
Possibility to sell to interested clients after dealing with the main issue

Ideal Profile

Requirements :

Fluency in Swedish (C1 level) and English (B2 level).

Strong communication skills and service-oriented mindset.

Basic administrative and technical knowledge.

Availability to work 5 days a week in rotating shifts (Mon-Fri : 8 : 00-20 : 00, Weekends : 10 : 00-20 : 00

What's on Offer?

Join a market leader within Media & Entertainment

Flexible working options

Opportunity within a company with a solid track record of performance

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Customer Service • Warsaw, Poland

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