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Customer Service Agent (Swedish Speaker)

SnaphuntWarsaw, Poland

30+ days ago

Job description

The Offer

Join a market leader within Media & Entertainment
Flexible working options
Opportunity within a company with a solid track record of performance

The Job

Start : 9th of June or 7th of July 2025

Streaming Platform

Tasks :

Provide customer support for a leading streaming company.

Handle inquiries related to contracts, billing, and technical issues.

Assist both B2B and B2C clients as first and second-line support.

Conduct outbound calls for administrative tasks such as feedback collection or payment reminders.

Task inbound call, offer additional values for existing customers

Possibility to sell to interested clients after dealing with the main issue

The Profile

Requirements :

Fluency in Swedish (C1 level) and English (B2 level).

Strong communication skills and service-oriented mindset.

Basic administrative and technical knowledge.

Availability to work 5 days a week in rotating shifts (Mon-Fri : 8 : 00-20 : 00, Weekends : 10 : 00-20 : 00

The Employer

Our client is a recruitment agency focusing on multilingual candidates. Our client offers attractive employment opportunities across Europe recruiting and hiring in Customer Service, IT and Healthcare.

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Customer Service • Warsaw, Poland