Swedish-speaking Technical Support in Warsaw, Poland

Job Description

Do you want to work with technical support while developing your customer service and soft sales skills? Our client is looking for Swedish-speaking candidates to join their team in Warsaw, Poland!

Become part of a growing team providing 1st and 2nd line support to customers in an on-site setting. From resolving billing and technical issues to engaging in soft sales, this role offers a varied and rewarding experience.

About the company The company is a global leader in customer experience solutions and technology, serving iconic brands across the world. With over 300,000 staff operating in more than 40 countries, they are known for transforming customer experience through innovative and personalized solutions. The company fosters a supportive, inclusive, and dynamic work environment focused on continuous learning and development.

What will you do?

Provide 1st and 2nd line technical support to customers

Troubleshoot billing and technical issues

Deliver excellent customer service via multiple channels

Engage in soft sales by recommending products and services

Meet assigned sales and customer satisfaction targets

Maintain professional communication in Swedish and English

Work full-time across flexible shifts, including some weekends

Candidate profile

C1 level proficiency in Swedish, strong B2 level in English

Strong technical skills and problem-solving ability

Comfortable with soft sales and meeting sales targets

Confident communicator with persuasive abilities

Financially prepared to relocate to Poland

Flexibility to work across various shifts, including weekends

Employer offers

Full-time position (40 hours / week, Mon–Sun shifts)

On-site work in a modern Warsaw office

3-month probation followed by a 12-month contract

Relocation package : Flight tickets + 1 week hotel stay (twin room)

Inclusive and international work environment

About Warsaw Warsaw, the capital of Poland, combines rich history with modern urban life. A vibrant city with a growing expat community, affordable living, and great infrastructure, Warsaw offers a dynamic lifestyle, excellent transport links, and a thriving tech and business scene.

Nordic Jobs Worldwide Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.