Junior Customer Service Executive

Job Description

ABOUT THIS JOB

This is a junior role within a global client support team which will offer a lot of exposure, potential growth and will provide opportunities to learn from senior NielsenIQ leaders.

In this role, you will provide direct support to NielsenIQs biggest clients by resolving their queries via a modern client service platform as well as provide direct support to NielsenIQ Global Client Services team on global KPIs.

RESPONSIBILITIES

Provide Customers with outstanding service and support day-to-day questions

Play a connector and enabler role to ensure resolution of received queries

Creating and delivering high quality KPI reports, and materials based on NielsenIQ data to support the Global Client Services team in their conversations with global clients

Cooperate and communicate with various local and regional teams (i.e. Operations, Local Client Delivery, Commercial, Product Leadership) to complete assigned tasks

Collecting information from local teams and creating presentations on NielsenIQ product enhancements

Using Microsoft suite, Excel and PowerBI regularly.

Extracting data from internal databases and embedding the data in client ready format

Plan and execute regular personal workload and meet aligned timelines

Operate in a virtual / multi-cultural environment, liaising with stakeholders and colleagues

Creating good content material for senior stakeholders

Supporting the Global Client Services team with ad-hoc deliveries

Communicating with both local and global teams to complete tasks

A LITTLE BIT ABOUT YOU

You have a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset, and a focus on self-development.

QUALIFICATIONS

Graduate or part-time Student of Technical University Degree is a plus.

Fluency in spoken and written English is required.

Experience and knowledge of Microsoft Excel is required.

Experience with Microsoft package - PowerPoint, Word is required.

Attention to detail and interest in working in a data-driven environment.

Ability to work well within a team, as well as independently.

Strong analytical, problem solving and communication skills.

Experience with Microsoft Power BI is a plus but not required.

LI-DW1

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity / Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center :   https : / / nielseniq.com / global / en / news-center / diversity-inclusion