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Junior German Customer Support Specialist
XTBWarszawa, Polska17 days ago
Job descriptionFluent German (minimum C1 level) and very good English (B2 level) High customer service orientation and communicative skills Analytical skills Proactive and positive attitude Ability to perform well in a dynamic, fast paced and entrepreneurial environment Experience in Customer Service will be a strong asset Full-time employment agreement Quarterly bonuses Hybrid work model (2+3) Great learning opportunity in cooperation with multinational units of the company All the required tools and training required to be successful Work in internationally known company with a well-recognized brand Private healthcare Group insurance Languages e-Learning Platform Multisport and Benefit Platform Day off for birthday Training budget Modern office
XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.
Job description
- Providing effective and professional customer support in German
- Assist with ad hoc queries, handling telephone, email and chat requests from German speaking clients
- Solving problems related to the financial transactions and back office operations
- Providing support for other departments
- Maintaining high quality of customer service (ensuring clients always receive good feedback)
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Customer Support Specialist • Warszawa, Polska