XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.
Job description
- Providing effective and professional customer support in German
- Assist with ad hoc queries, handling telephone, email and chat requests from German speaking clients
- Solving problems related to the financial transactions and back office operations
- Providing support for other departments
- Maintaining high quality of customer service (ensuring clients always receive good feedback)
Nice to have
Fluent German (minimum C1 level) and very good English (B2 level)High customer service orientation and communicative skillsAnalytical skillsProactive and positive attitudeAbility to perform well in a dynamic, fast paced and entrepreneurial environmentExperience in Customer Service will be a strong assetWe offer
Full-time employment agreementQuarterly bonusesHybrid work model (2+3)Great learning opportunity in cooperation with multinational units of the companyAll the required tools and training required to be successfulWork in internationally known company with a well-recognized brandBenefits
Private healthcareGroup insuranceLanguages e-Learning PlatformMultisport and Benefit PlatformDay off for birthdayTraining budgetModern office