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Junior German Customer Support Specialist

XTB S.A.Warszawa, mazowieckie, Polska

14 days ago

Job description

Miejsce pracy : Warszawa

Your responsibilities

Providing effective and professional customer support in German
Assist with ad hoc queries, handling telephone, email and chat requests from German speaking clients
Solving problems related to the financial transactions and back office operations
Providing support for other departments
Maintaining high quality of customer service (ensuring clients always receive good feedback)

Our requirements

Fluent German (minimum C1 level) and very good English (B2 level)

High customer service orientation and communicative skills

Analytical skills

Proactive and positive attitude

Ability to perform well in a dynamic, fast paced and entrepreneurial environment

Optional

Experience in Customer Service will be a strong asset

What we offer

Full-time employment agreement

Quarterly bonuses

Hybrid work model (2+3)

Great learning opportunity in cooperation with multinational units of the company

All the required tools and training required to be successful

Work in internationally known company with a well-recognized brand

Benefits

sharing the costs of sports activities

private medical care

sharing the costs of professional training & courses

life insurance

fruits

integration events

leisure zone

holiday funds

employee referral program

charity initiatives

extra leave

XTB S.A.

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

The data controller is XTB S.A. with headquarters at ul. Prosta 67, 00-838 Warsaw. Data is collected for current and future recruitment purposes. Providing data within the scope specified in the provisions of the Act of June 26, 1974, Labor Code (Journal of Laws of 1998, No. 21, item 94, as amended) and implementing acts is mandatory. Providing additional personal data is voluntary and based on consent.

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Customer Support Specialist • Warszawa, mazowieckie, Polska