Opis stanowiska
podany przez pracodawcę :
Customer Service Executive with German
Warszawa
NR REF. : 1193023
Requirements :
- To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism
- To ensure that all customer orders received are entered correctly into the system
- To provide help and advice to customers regarding their orders
- Communication with customers by telephone, email and Service Cloud
- To be responsible for the daily management of Service Cloud Case
- To run end of day check reports on IFS
- To ensure that the agreed promised delivery dates to customers are maintained
- To improve back order management and up-dates to customers by monitoring and chasing
- To register customer complaints into the system
- To communicate closely with field sales personnel
- To learn about the company products and services and keep up-to-date with changes
What we expect :
Can do attitudeExcellent telephone manner and communication skills.Languages : German (C1), English (B2), fluentPolish
Attention to detail and accuracy.Excel basic and Word required.Organised and able to perform under pressure.An interest in Chemistry or Science would be a distinct advantage.We offer :
Work in an organisation with a well-established position on the marketWork in a pleasant atmosphereEmployment contractThe employment contract package : Private medical care, sport cardPossibility to learn foreign languagesIf you39re interested in this role, click 39apply now39 to forward an up-to-date copy of your CV, or call us now.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.