Support and Operations Manager

We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. And we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from.

But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI and why 9 out of 10 would recommend us to a friend.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #join the idea!

Support and Operations Manager

Support and Operations Manager

Location :   Warszawa,

Nr ref : Purpose

Support and Operations Manager  is responsible for ensuring the JTI DES (Digital Ecosystem) operations are running smoothly and efficiently.

Continuously monitoring and searching an improvements. Monitoring KPI's to be able to track efficiency of a crucial processes like Incident, Problem and Change  management.  Through data driven analysis and collaboration with Excellence Lead influences across across functional and divisional boundaries to improve processes and business results.

Main areas of responsibilities

Reporting

• Preparing reports on operational performance, including benchmarks against industry standards or best practices.
• Work closely with service providers to provide overall visibility on all key areas of managed applications and services
• Propose and improve reporting layer using JTI reporting tools

Continuous improvement

SLAs and KPI

Processes governance

Business Relationship Management

Requirements :

What we offer :

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps :

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure : Phone screening with Talent Advisor >

Assessment tests >

Interviews >

Offer. Each step is eliminatory and may vary by role type.

PROCEDURE :

JTI GBS Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers.

If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data  here.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data  here.