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Banking Customer Service Specialist
Randstad PolskaWrocław, Polska30+ days ago
Job descriptionProcess inward and outward remittances in compliance with KNF, KIR and NBP regulations. Ensure timely payment release via SWIFT Manage remittance post-processing and reconciliation to ensure transaction accuracy Handle commission claims and transaction verification Open, maintain, and close customer accounts Process time deposit transactions (opening, extension, closure) Monitor bank account balances and statements, ensuring proper reporting Provide account balance certificates and customer information updates Manage phone and email inquiries, ensuring high-quality customer service Assist customers with account registration, amendments, and general banking inquiries Ensure compliance with KNF regulations Reporting on the application for withholding tax exemption on personal interest income Maintain compliance with AML / KYC procedures and ensure accurate customer record management Prepare and manage monthly, quarterly, and yearly statements Handle check collection and reconciliation processes Support division closing and monthly financial reporting Ensure proper collateral related reports and payment processing Bachelor’s or Master’s degree in Finance, Economics, or Business Administration 3-5 years of experience in customer service, banking operations, or financial services Strong knowledge of KNF, KIR requirements, NBP regulations Experience in SWIFT payment processing and account management Proficiency in financial reporting and regulatory compliance Strong communication and customer service skills Fluent in English
For our Client, an international company in the financial industry, which is opening a new branch in Wrocław, we are looking for a Candidate for the position of Banking Customer Service Specialist.
what we offer
- Full-time employment under a contract of employment
- Work in an international organization with a positive, get-things done workplace
- An office in the center of Wrocław
- A real impact on shaping the new branch structure
your tasks
what we expect
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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Customer Service Specialist • Wrocław, Polska
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