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IT Service Desk Specialist with German or Italian

ExperisWarszawa, mazowieckie, Polska

5 days ago

Job description

Miejsce pracy : Warszawa

Technologies we use

Expected

Windows OS
Microsoft Office Suite

Your responsibilities

Provide first-level technical assistance for hardware and software issues, including desktops, laptops, and mobile devices

Support users via phone, email, chat, and web interface

Diagnose and resolve common technical problems with step-by-step guidance

Use remote access tools to troubleshoot and resolve issues on user PCs

Communicate effectively with users and internal technical teams (2nd & 3rd level) to ensure prompt resolution and high service quality

Accurately log all incoming incidents and service requests in the IT Service Management system within agreed timeframes

Follow up on open tickets, escalate unresolved issues, and ensure timely resolution

Provide instructions to users on applications and ICT processes

Translate communication between end-users and technical teams when needed

Employer requirements

Strong understanding of Windows OS, Microsoft Office Suite, and web browsers

High School diploma required; higher education (in progress or completed) in IT or related fields preferred

Good communication skills and the ability to work collaboratively in a team environment

Customer-oriented approach with a problem-solving mindset

Proficiency in German (min. B2) or Italian (min. B2) and English (B2)

What employer offers

Full-time employment contract

On-site work

Private medical care

Life insurance

Co-financing for professional training and certifications

Employee Capital Plans (PPK)

Benefits

sharing the costs of sports activities

private medical care

sharing the costs of professional training & courses

extra social benefits

Experis

Experis jest globalną firmą doradztwa personalnego, adresowaną do specjalistów i kadry zarządzającej w obszarze IT. Wykorzystując potencjał kandydatów zapewniamy im wszechstronny rozwój zawodowy, łącząc ich z wiodącymi na rynku pracodawcami. Każdą technologię można kupić, ale prawdziwą wartością w biznesie są ludzie. Pozwól nam pomóc w rozwoju Twojej zawodowej przyszłości.

Agencja zatrudnienia nr 412.

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Service Desk Specialist • Warszawa, mazowieckie, Polska

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