Talent.com
This job offer is not available in your country.
O2C Customer Service Specialist with Italian

O2C Customer Service Specialist with Italian

ElancoWarszawa, PL
19 days ago
Job description

Responsibilities :

  • Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders within agreed KPI’s, ensuring a positive customer experience.
  • Effectively process customer complaints, and collaborate with other company departments if applicable.
  • Analyse account discrepancies to ensure the customer account is enabled for payment.
  • Manage and support the billing process.
  • Effectively analyze all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices.
  • Effectively track and resolve all customer disputes regarding billings, credits, or payments.
  • Effectively monitor and resolve all sales orders & sales interface issues (IDOCs)
  • Support local O2C projects with influence on accurate, efficient & compliant order processing
  • Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training new team members
  • Be seen as a “go-to” information resource for O2C Customer Service processing and related queries
  • Familiar with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
  • Operational awareness of all applicable Sox & Operational controls for your area
  • Actively work with the core team members, internal customers / business partners, and LSP team members to build effective working relationships
  • Demonstrate excellence in all interactions with our ESC internal customers & business partners
  • Focus on improving our customer’s experience with the ESC
  • Build and maintain a strong knowledge of Elanco’s product lines within the market
  • Demonstrate a strong Continuous Improvement oriented mindset
  • Actively work with the core team members & Global O2C team to drive process improvements

What You Need to Succeed (minimum qualifications) :

  • University degree (or equivalent work experience)
  • Minimum 2-3 years experience in O2C or Finance function with knowledge of customer service and experience in identifying and delivering process change
  • Proficiency in English and Italian is mandatory.
  • Experience with SAP O2C Module
  • Working knowledge of MS Excel, Word, Outlook and PowerPoint
  • Ability to work in shifted hours might be mandatory according to the region served
  • What will give you a competitive edge (preferred qualifications) :

  • Ability to proactively analyze & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Ability to respond flexibly and empathetically to customer needs, managing their expectations
  • Ability to work in a global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members
  • Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture
  • Additional Information :

  • Location : Elanco Solution Center , rondo Ignacego Daszyńskiego 2b, Warszawa, Poland - Hybrid Work Environment
  • Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

    Elanco Benefits and Perks :

    We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include :

  • Career at one of the leading global animal healthcare companies
  • Office located in the center of Warsaw (Rondo Daszynskiego)
  • Extra days off
  • Flexible working hours
  • Sports cards (Multisport), private medical care, life insurance
  • Employee Referral Program
  • Open and inclusive environment which is supportive and welcoming of all diversity strands
  • Animal-Friendly office
  • Theatre tickets discounts
  • Language learning platform
  • Create a job alert for this search

    Customer Service Specialist • Warszawa, PL