IT Service Desk Specialist with German or Italian

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Your Responsibilities :

• Provide first-level technical assistance for hardware and software issues, including desktops, laptops, and mobile devices
• Support users via phone, email, chat, and web interface
• Diagnose and resolve common technical problems with step-by-step guidance
• Use remote access tools to troubleshoot and resolve issues on user PCs
• Communicate effectively with users and internal technical teams (2nd & 3rd level) to ensure prompt resolution and high service quality
• Accurately log all incoming incidents and service requests in the IT Service Management system within agreed timeframes
• Follow up on open tickets, escalate unresolved issues, and ensure timely resolution
• Provide instructions to users on applications and ICT processes
• Translate communication between end-users and technical teams when needed

What We’re Looking For :

What We Offer :

The offer applies to permanent work

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Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.job-detail-footer