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Junior Customer Service Specialist with German

Junior Customer Service Specialist with German

AccentureWarsaw, Poland
17 days ago
Job description

Junior Customer Service Specialist with German WHO WE ARE

Accenture is a leading global professional servicespany that helps the world's leading businesses,ernments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations , Industry X and Accenture Song.

Operations drives business value and oues to advance our clients on their journey to intelligent operations through our innovative operating engine - SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

THE WORK

  • Perform customer service activities related to service and repair requests from the customers over the phone or via e-mail
  • Review and validate contractual agreements related to the service and repair process
  • Manage orders and returns activities in SAP
  • Coordinate the service and repair process by collaborating with internal teams and spare parts vendors
  • Ensure resolution of queries within the contractual metrics

Flexible

The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, andmunities. As an employer, we will be as flexible as possible to support your specific work / life needs.

WHAT'S IN IT FOR YOU

  • Learn how to handle service and repair requests effectively, gain experience in managing orders and returns, and be proficient in using industry-standard software like SAP.
  • Develop strong abilities in collaborating with internal teams and external vendors, which will improve your skills in managingplex processes and collaborative problem-solving.
  • Gain valuable experience in a dynamic work setting where you'll tackle challenges and improve your customer interaction skills.
  • HERE'S WHAT YOU'LL NEED

  • Fluency in English and German (C1)
  • Microsoft Office package knowledge (Excel, Word, PowerPoint)
  • Nice to have : experience in customer service and / or working with SAP
  • Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

    WHAT WE OFFER

  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
  • A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
  • Employee Assistance Program - legal, financial, and psychological consultations.
  • Accenture employees eligible for the Employee share purchase plan automatically be eligible for quarterly dividends if they ownpany shares.
  • Paid employee referral program.
  • Private medical care, life insurance.
  • Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
  • WHAT WE BELIEVE :

  • Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
  • All our leaders aremitted to building a better, stronger and more durablepany for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and ourmunities.
  • Our position as partner to many of the world's leading businesses, organizations andernments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
  • Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here : / / accenture / pl-pl / privacy-policy

    About Accenture

    We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders,munities, and each believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.Join Accenture to work at the heart of change.

    Visit us at accenture

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture ismitted to providing veteran employment opportunities to our service men and women. Job ID R00240203

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    Junior Customer Service Specialist • Warsaw, Poland