Technical Support Engineer, German speaking

Meet Our Team :

We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.

Picture Yourself at Pega :

Pega is changing the way the world builds software. The Engineer, Technical Support is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products. The Senior Engineer, Technical Support uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in GCS.

What You'll Do at Pega :

• Handle high-severity incidents with a calm and methodical approach, ensuring timely and quality resolutions.
• Provide exceptional customer support and relationship management.
• Respond promptly to customer, support, and engineering inquiries to resolve issues.
• Collaborate with field engineers to assist on-site teams in resolving complex issues.
• Become a subject matter expert in product functionality to drive customer-based solutions.
• Work on detailed root cause analysis
• Utilizing GenAI tools to automate work processes

Who You Are :

What You've Accomplished :

Language Requirement :

Pega Offers You :

Li-KS1  ‘#LI-hybrid’