German-speaking Back Office Advisor @ Teleperformance Poland

German-speaking​ Back Office Advisor

Your future role :

In the back office, we support customer banks and cardholders. We focus on delivering high-quality and efficient services. We offer interesting and challenging tasks in an international environment. You will have the opportunity to use your customer service skills to ensure an excellent customer experience. Main tasks include monitoring credit and accounts, cooperating with collection agencies, processing credit account changes, and handling card applications. The role also involves customer service for cardholders, banks, and other internal and external stakeholders.

We will offer you :

• an opportunity in a valued fin-tech company in an interesting and always expanding market,
• appropriate training and support with high-quality standards,
• competitive salary : 7700-9500 PLN gross / month. Base salary depends on experience : 6200-8000 PLN gross / month + language bonus 1500 PLN gross / month,
• employment contract,
• remote or hybrid work from Krakow,
• medical, life, accident & critical illness,
• sports benefits,
• entertainment events for employees,
• trainings and courses,
• awesome colleagues and great team spirit with a positive and professional mindset,
• opportunity for an interesting career and growth path internally.

Join us and apply today!

Your skills :

Besides that, little twist in your personality that makes you, we are looking for a colleague who is :

German-speaking​ Back Office Advisor

Your future role :

In the back office, we support customer banks and cardholders. We focus on delivering high-quality and efficient services. We offer interesting and challenging tasks in an international environment. You will have the opportunity to use your customer service skills to ensure an excellent customer experience. Main tasks include monitoring credit and accounts, cooperating with collection agencies, processing credit account changes, and handling card applications. The role also involves customer service for cardholders, banks, and other internal and external stakeholders.

We will offer you :

Join us and apply today!

Monitoring and evaluating customers' credit card usage, , Monitoring payment defaults, , Cooperation with collection agencies, monitoring receivables in the collection and making assignments to the collection agency, , Processing credit card applications, , Processing changes to credit accounts, , Customer service for cardholders, banks, and other external and internal stakeholders., Back-office work related to : , Handling of email and other written inquiries, , Organizing and prioritizing own and the team's daily work within given limits and schedules, , Cooperation with internal and external partners, , Other tasks assigned by the manager. ] Requirements :