Customer Support with German

We’re looking for professional and pro-active Customer Service Representatives to join one of our projects. S / he creates a wonderful customer experience as s / he understands that making a customer happy is crucially important to a business's success.

KEY JOB RESPONSIBILITIES

• Assist customers with phone / email / chats enquiries related to customer orders, product information and company policies etc.
• Provide customers with complete and accurate resolutions to problems.
• Handle complaints.
• Clarify to the customers the company policies such as returns and exchanges.
• Perform order management functions : Work with various platforms to track, maintain orders, returns and credits.
• Proactively involved in maintaining up-to-date procedure documentations.
• Excellent interpersonal, written, and oral communication skills.
• Escalate issues in a structured way to CS management.

KEY JOB REQUIREMENTS

WHY JOIN ALORICA?

We Offer So Much More Than a Paycheck

But that’s just the start : here are a few more reasons to consider Alorica.