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Technical Support Engineer (FinTech)

Sigma SoftwarePoland

20 days ago

Job description

Overview

Required skills

SQL / strong JavaScript / strong English / strong

We’re seeking a Technical Support Engineer. Our support team is growing and looking for new members to join and provide the best service for our Customer.

You will have the opportunity to work with a world-renowned corporation in the FinTech domain.

Interested? Join us!

Customer

Our Customer is a provider of an all-in-one expense management platform designed to streamline the tedious admin associated with spending and managing money at work.

The company’s platform delivers more visibility and automation to finance teams by combining spend approvals, virtual and physical cards for employees, expense reimbursements, budgets, and invoice management into one source. This helps businesses free themselves and their employees from financial management so they can focus on their core business to do their best work.

Requirements

At least 3 years of experience in a technical support role
Ability to maintain composure and customer focus while troubleshooting and solving technical issues
Ability to understand code in languages such as JavaScript (ReactJS, Node.js, Typescript), HTML, CSS, SQL (MySQL, PostgreSQL). The ability to code is not required but would be advantageous to your application
Familiarity with version control systems such as Git
Experience with CI / CD pipelines (e.g., ArgoCD) and containerization technologies like Docker and Kubernetes
Understanding of cloud storage solutions (e.g., AWS S3, Glacier) and basic cloud infrastructure management
Exposure to logging and monitoring tools (e.g., Datadog) for tracking system performance and troubleshooting
Experience with API testing tools (e.g., Postman) and supporting API-driven workflows
At least an Upper-Intermediate level of English

WOULD BE A PLUS

Knowledge of messaging systems such as SQS or Kafka

Personal Profile

Team player, ability to work cross-functionally and collaboratively with multiple stakeholders

Curiosity and quick learning skills with the ability to absorb lots of new information in a fast-growing environment

Positive mindset and proactivity

Responsibilities

Respond to customer inquiries and technical support requests promptly and professionally

Ensure the agreed levels of service are met according to the Service Level Agreement (SLA)

Diagnose and troubleshoot complex technical issues related to software applications, hardware, and network systems

Collaborate effectively with cross-functional teams, including developers and QA engineers, to ensure timely resolution of customer issues

Conduct in-depth analysis of Customer problems, identify root causes, and implement effective solutions

Maintain accurate and detailed records of Customer interactions, technical issues, and resolutions in the ticketing system

Monitor and analyze system performance and availability, identifying and addressing potential issues to minimize downtime

Participate in the creation and maintenance of technical documentation, knowledge base articles, and troubleshooting guides

Assist in testing and validating software releases and updates before deployment to ensure quality and reliability

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Technical Support Engineer • Poland