Customer Service Representative with German

Customer Service Representative with German

Miejsce pracy : Łódź

Your responsibilities

• Provide professional support via multiple channels, such as phone, chat, and other communication platforms.
• Guide customers through their purchase and post-purchase journey.
• Collaborate with cross-functional teams for solutions.
• Update databases accurately and professionally.
• Offer tailored product suggestions and support.
• Adapt to change and support all tasks as needed for smooth service delivery.
• Be the friendly voice of a world-class brand.

Our requirements

What we offer

Benefits

And did you know this about Conduent?

For another year, we have been proudly certified as a Most Loved Workplace® – a recognition driven by our culture of respect, collaboration, and a shared vision for the future. The certification cites respect, collaboration, and a positive vision of the future (to name a few) as key drivers of the culture at Conduent. Our employees choose to build their careers at Conduent :

o More than 25% of our associates have been with us for 5 years or more.

o Through our management development programs about 70% of our Team Leader positions have been filled from our own associate talent pool.

Surveys show that 75% of our associates agree with this; ‘I belong at Conduent’.

Join Conduent, where careers grow and efforts are recognized. Apply today and shape your future with us!

CONDUENT

Who we are :

Together, we make a difference in the lives of millions every day.

When you join Conduent, you are engaged in creating the future – both our company’s and your own. From being a part of transformative and game-changing projects to finding new and better ways of getting work done. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.

Every day we work to build a culture where individuality is both noticed and valued – a culture where every employee can bring their authentic self to work. Whether you work remotely or in an office in any part of the world our sense of community is nurtured by constant interaction, collaboration, and connection.

Our people are united in their passion to make a positive difference – within their teams, communities, and society at large. This passion pushes us every day to work hard, innovate, think creatively, and solve problems.

About the company :

A Business Process Services Pioneer

As one of the original pioneers in business process outsourcing (BPO) and a leader today, Conduent has deep and diversified expertise across a range of industries and business process solutions.

We help businesses and governments drive process efficiencies, costs savings and long-term revenue growth. Our understanding of our clients’ operations enables us to provide essential services to millions of people every day.

Whether it’s helping to reduce ER visits by 25%, driving 99% customer satisfaction, delivering $150B in child support payments or reducing traffic congestion by 15%, Conduent’s services and solutions positively impact the lives of millions of people every day.

Our Mission :

At Conduent we provide essential services and solutions that deliver exceptional outcomes. Through our diverse and dedicated associates, Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them. It’s why a majority of Fortune 100 companies and over 500 governments depend on us when it matters most.

Culture :

Life at Conduent is as diverse and exciting as the industries, clients, and partners we work with each day. We’re constantly evolving the way we work to create value for our clients, and we love the work we do.

As a company, we are committed to delivering an open and inclusive work environment by :

Diversity and Inclusion

At Conduent, we believe in creating a strong and effective workforce and rely on the diverse backgrounds, experiences and expertise of our employees and clients to ensure that Conduent continues to get better, faster and stronger. Each employee has an inherent responsibility to ensure our business treats all people – colleagues, clients, and their customers – with dignity and respect.

Each of our business groups are made up of multicultural teams, where colleagues bring diverse perspectives to problem solving. This drives creativity, innovation, and improved decision-making, which are key competitive principles in a global marketplace.