Customer Service Agent with English

Join our Anti-Financial Crime (AFC) team to safeguard our organization and clients from financial crime. As an Agent on our AFC team, you’ll detect, investigate, and prevent fraudulent activities, ensuring compliance and protecting sensitive data. This role is perfect for analytical professionals passionate about combating financial crime in a dynamic environment.

Offer

• Cafeteria System
• Medicover medical healthcare
• Medicover sport benefit systems
• Hybrid work
• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
• You’ll be joining a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.

Responsibilities

Monitor card and current account transactions to detect suspicious patterns and potential fraud.

Investigate financial crimes, including money mules, account takeovers, and rapid movement of funds (RMoF).

Conduct KYC checks, Money Transfer Screening (MTS), and PEP flagging.

Perform Enhanced Due Diligence (EDD), including Source of Funds (SoF) and Source of Wealth (SoW) reviews.

Prepare and file Suspicious Activity Reports (SARs) and handle third-party requests (TPRs).

Communicate with customers in English via webchat and email, ensuring a professional and supportive experience.

Collaborate with internal departments and tech teams to improve processes and customer safety.

Requirements

Fluency in English (B2 level or higher).

Strong analytical and investigative skills, with an eye for detail.

Familiarity with AML / CTF regulations and financial crime prevention practices.

Experience or interest in financial compliance, fraud investigation, or KYC / EDD processes.

Excellent communication and organizational skills.

Proficiency in MS Office and confidence working in digital systems.

Availability to work 8-hour shifts from Monday to Friday between 09 : 00 and 18 : 00. Occasional Saturday shifts (09 : 00–17 : 00) and work on Polish public holidays may be required (5 days per week).

Availability to work 8 hour shift from Mon-Friday between 09 : 00 to 18 : 00. Possible work on Saturdays 09 : 00 – 17 : 00 and on Polish bank holidays (5 days a week)