Customer Experience Specialist with German - Technical Focus

Our mission is to make recruitment a powerful tool for business development and to show you all the benefits of choosing an external recruitment partner.

Deliver an excellent candidate journey and find a matching work environment are our priorities while recruiting.

Overview :

Join a global team of professionals dedicated to enhancing customer growth and experience. In this role, you will represent the company as the primary point of contact for small and medium-sized customers, delivering an exceptional customer experience and driving business growth. This position provides a solid foundation for career progression in technical and sales roles.

Key Responsibilities :

• Provide exceptional customer support by advising on products, services, and solutions tailored to customer needs and designs.
• Promote the value of company products and services to customers.
• Make outbound calls (both cold and warm) to identify new business opportunities.
• Communicate with customers through phone, email, and chat to address technical inquiries and offer solutions.
• Coordinate with internal teams, including production, sales, engineering, and customer care, to resolve customer issues.
• Build and maintain relationships with small and medium-sized customers through regular follow-ups using Salesforce.
• Stay knowledgeable about products and services to effectively communicate their benefits and drive revenue growth.
• Manage and track the sales pipeline, ensuring accurate forecasting and meeting sales targets.

Requirements :

What We Offer :