Senior Customer Success Specialist

Senior Customer Success Specialist (Polish Market)

Fueling exceptional service for Europe's logistics leaders

Remote from Poland | International scope | Full-time

At Q8, we believe customer success isn’t just a function – it’s a mindset. As a Senior Customer Success Specialist, you will represent our IDS (International Diesel Service) brand, a key player within the Q8 Group. IDS keeps international transport moving thanks to our European network of truck stations. You’ll be the trusted voice for our Polish clients : major logistics players who rely on our service to stay on track.

From your home office in Poland, you will connect daily with internal teams and cross-border customers. You solve, streamline and support, with a constant focus on quality and customer satisfaction. You don’t just respond to questions – you anticipate needs and guide solutions.

Your biggest challenge

You balance customer needs, commercial ambitions, and operational procedures in a high-speed, international environment. You take ownership, spot opportunities, and make change happen. In this role, you're not just part of the process – you improve it.

Your role in action :

Be the go-to contact for our Polish customers : solve problems, answer questions and follow up with professionalism and care.

Enhance service quality : gather feedback, flag inefficiencies, and help customers understand how we work.

Secure financial flow : support payment follow-up, solve invoice issues, and clarify tax topics in collaboration with our credit team.

Stay sharp and structured : manage competing priorities in a fast-paced, detail-driven setting.

Contribute to bigger projects : such as new tools and systems, where your operational input helps us get it right the first time.

Your impact? Polish clients experience world-class support – and your ideas shape how we serve the future.

This is you

Fluent in Polish and English (spoken and written)

5+ years in a customer-focused role within a large international organization

Proven experience with stakeholder communication and continuous improvement

Structured, accurate, and always a step ahead

Cool-headed under pressure, with a practical mindset

Comfortable working independently and remotely

Naturally proactive, curious, and service-oriented

What you get from us

A competitive salary with health insurance, performance bonus, and benefits

At least 20 holidays a year to recharge and relax

100% remote working from Poland – your home is your base

Occasional travel to Antwerp for onboarding, team events, and training

Ongoing personal and professional growth through training and coaching

Ready to bring your drive to Q8?

Click ‘Apply’ and send us your details. If we see a match, you’ll hear from us within days. Get to know our team, our mission, and maybe even your new favorite workplace.

Apply now. Let’s keep Europe moving – together.