Customer Support Specialist

Join Helprise – one of the fastest growing outsourcing and consultancy firms providing the best talent, know-how and solutions for the execution of business processes. Be part of building an ecosystem that gives unique value to our customers, partners, candidates and employees. We are your career advocates – offering extraordinary opportunities to grow with us, by supporting top global brands in their development of business and technology services internationally.

The Customer Operations team ensures the timely and accurate resolution of complex customer inquiries through email and phone support. As a Customer Support Specialist, you’ll handle omnichannel interactions with professionalism and help improve both internal processes and customer experience.

YOU WILL

• Respond to customer inquiries via email (and occasionally phone).
• Deliver professional and empathetic communication to build positive relationships with customers.
• Investigate loan-related escalations in collaboration with consumers and merchants.
• Participate in training and development programs to expand responsibilities.
• Contribute to team improvement efforts such as coaching and product development insights.
• Manage your own work schedule and communication channels efficiently.

YOU NEED

Benefits