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Design & Customer Success Manager

Design & Customer Success Manager

Mute sp. z o.o.Warszawa, mazowieckie, Polska
7 days ago
Job description

Design & Customer Success Manager

Miejsce pracy : Warszawa

Your responsibilities

  • support the Sales team in building strong, long-term relationships with clients,
  • lead and manage two teams : Project Design Studio (architects and spatial design consultants), Offers & Order Management Team (technical specialists and order processing experts),
  • oversee the end-to-end offer process and documentation quality-from spatial design concepts to final product configuration and client proposals,
  • ensure timely, accurate, and high-quality communication with clients,
  • foster a collaborative, customer-focused culture within the design team,
  • maintain seamless information flow between clients, Sales, Commercial Project Management, and Supply Chain teams,
  • continuously improve processes related to design solutions, product configuration, order handling, and communication with the factory,
  • coordinate and optimize operations within ERP, CRM, and pCon Planner systems (data, codes, offer management),
  • report to the Global Commercial Director and closely collaborate with Commercial Project Management and Supply Chain leaders.

Our requirements

  • proven leadership experience in customer service, sales support, or project support roles within a manufacturing or technical company - ideally in B2B project-based sales,
  • a strong track record of working across functions : sales, client, technical teams and manufacturing,
  • experience in international environments and fluency in foreign languages, advanced English required,
  • at least 5 years in a managerial role, leading multidisciplinary teams,
  • expertise in shaping customer experience across both pre-sales and post-sales processes,
  • strong background in optimizing operational and communication workflows between sales, production, and customer support,
  • proficiency in CRM and ERP systems : experience in implementing or developing such tools is a strong asset.

    • What we offer

  • attractive salary and bonus scheme,
  • a structured onboarding process and dedicated onboarding Buddy,
  • participation in exciting projects,
  • unique team-building events.

    • Benefits

  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • integration events
  • extra social benefits
  • employee referral program

    • Recruitment stages

  • Submit your CV
  • In-person meeting with HR team, Hiring Manager and CEO
  • External Assessment Center
  • Final decision and onboarding

    • Mute sp. z o.o.

    Mute is a trailblazer in adaptable office architecture, redefining workspaces with our innovative Mute Modular system and acoustic pods. We have collaborated with top brands such as Netflix, Microsoft, and L’Oréal to create future-ready, comfortable, and sustainable offices and commercial spaces.

    Our dynamic, agile, non-corporate work culture fosters autonomy, confidence and the opportunity for self-realisation in the area of your expertise. We prioritise good team relationships and open, direct communication, focusing on achieving business goals instead of creating unnecessary procedures, writing too many e-mails and organizing numerous meetings.

    We are seeking a dynamic and experienced leader to oversee our design and customer success operations. As the Design & Customer Success Manager, you will play a key role in shaping the customer journey and managing cross-functional teams to deliver outstanding project support and technical solutions.

    Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".

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    Design Manager • Warszawa, mazowieckie, Polska