Customer Account Management Controller, German or Italian Speaker

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are now looking for Customer Account Management Controller, German or Italian Speaker in Customer Operations in Finance, Finance & Control.

Greetings from your future manager

Sabina Gałaj, Senior Manager, Customer Operations in Finance

What you will do

Monitor and handle Customer accounts for standard and elevated-risk customers (incl. discrepancies and pending payments, unapplied cash, discounts, credit postings, write offs, payout requests and customer bank details, pro-forma invoices etc.)

Contact customers via phone, email, and letters to follow up on outstanding payments

Maintain accurate records of collection activities and outcomes

Address external and internal customer inquiries and requests in a timely manner (incl. account statements, balance confirmation and reconciliations etc.)

Actively collaborate with the Sales and Customer Service teams to effectively exchange customer financial status information

Escalate unresolved accounts to management or external recovery agencies

Negotiate and establish payment plans in line with company policies and Group Credit Risk Management guidelines

Regularly analyze AR and collection metrics and reports to identify trends, and take proactive actions to address issues, improve cash flow, and reduce overdue accounts

Who you are

You possess a Bachelor's degree or equivalent qualification in Accounting / Finance

You have fluency in German or Italian (written and spoken); good command of English for internal communication

You have experience in Accounts Receivable area

You have strong communication and negotiation skills

You have ability to manage multiple priorities and deadlines

You are comfortable working with ERP and financial systems (SAP experience is a plus)

You operate independently in daily tasks

This is what we offer to you

A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils’. Our work is impactful and transformative

A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees

Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth

Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves

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