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Account Manager with English

Piwik PROWrocław, Polska

30+ days ago

Job description

Join our team at Piwik PRO, where we are developing a privacy-focused analytics suite used by organizations around the world. As an Account Manager, you'll play a key role in building strong, long-term relationships with our clients - all while working alongside experienced professionals and having a real impact on the direction of our product.

Your responsibilities will include :

Manage existing customers
Helping them get the most out of our platform
Building long-term partnerships, understanding customer needs and advising on use cases
Identify up-sell and cross-sell opportunities within client organizations
Manage contract renewals and prepare customized commercial proposals
Negotiate and close deals based on customer-specific sales plans
Act as escalation point for business-related issues
Coordinate with internal teams (customer support, product, implementation)
Collaborate with product and marketing teams to advocate for customer needs

We need you to have :

Excellent English (C1); German or French is a strong plus

Excellent communication and relationship building skills

Experience in account management, customer service or enterprise software sales (minimum 1 year)

Commercial acumen and negotiation skills

Ability to understand business needs and propose value-added solutions

Strong organizational skills

Willingness to learn the technical details of our product

Exceptional time management skills

We'd like you to have :

Knowledge of digital marketing, web analytics, or marketing tools

Experience in customer support, technical support, sales, or implementation

What to expect after submitting your resume :

Introduction call with hiring manager (30 min.)

Role-play interview with manager and account manager (90 min.)

Decision and feedback

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Account Manager • Wrocław, Polska