Customer Account Specialist with German – hybrid in Łódź

L.M. Group Poland is a recruitment agency that has been helping candidates find employment throughout the country that matches their qualifications and experience. We act quickly and effectively, adapting our services to market needs and the expectations of our clients. We believe that the key to success is understanding the needs of both employees and employers.

Our motto 'It's all about people' means that we always put people first - both our clients and candidates. We make sure that every candidate receives constructive feedback and feels part of the process. We are here to help you find a job that meets your expectations.

For our client, a global high-tech company, we are looking to fill the position of :

Customer Account Specialist with German – hybrid in Łódź

Reference number : ARIA / 03 / 2025

Workplace : Wrocław

Job Description :

Reaching out to potential clients and establishing long-term relationships built on trust

Identifying key decision-makers and generating interest in the offerings

Addressing and resolving complex issues

Working closely with clients and stakeholders to resolve concerns efficiently

Developing and maintaining training materials and guidelines

Requirements :

1-2 years of experience in a BPO setting

Experience with Salesforce or similar CRM tools is a plus

Proficient in German (C1) and intermediate English (B1)

Strong MS Excel skills

Solid understanding of supply chain management

Strong analytical, problem-solving, and diagnostic abilities

Capable of multitasking, prioritizing, and managing time effectively

Strong communication skills when working with internal customers

Experience in customer interactions is a plus

Experience in conducting training and creating knowledge bases is an advantage

Our client offers :

Performance bonuses paid twice a year

Bonus for referring new employees

Opportunities for career growth through internal promotions and training programs

Access to a training platform with courses on technical, soft, and industry-specific skills

Private healthcare coverage through Medicover

Reimbursement for a Multisport card or points on the MyBenefit platform

Attractive group insurance package

Access to a well-being platform with free psychologist sessions

Stable employment with a permanent contract (no probation period)

IT equipment provided

Participation in charity, sports, and wellness events

Hybrid work model (2 days in the office in Łódź) and flexible working hours

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