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Customer Advisor (Swedish Speaker)

Customer Advisor (Swedish Speaker)

SnaphuntWroclaw, Poland
30+ days ago
Job description

The Offer

  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Other Services
  • A role that offers a breadth of learning opportunities

The Job

Detailed Duties and Responsibilities

  • Address contract and billing inquiries thoroughly and efficiently.
  • Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.
  • Provide assistance via phone, email or chat.
  • Handle and process customer complaints with empathy and professionalism.
  • Deliver technical support for the streaming company.
  • Serve B2B and B2C clients on inbound calls as first and second-line support.

    • The Profile

    Targeted Qualifications

  • Fluency in  Swedish  Language,  C1  level or higher.
  • Fluency in  English  Language,  B2  level or Higher.
  • Attention to detail and problem-solving.
  • Service-oriented thinking with focus on customer experience.
  • Min. 6 months of experience in customer service .
  • Performing soft selling and upselling.
  • Administrative and technical knowledge.
  • Previous Customer Service experience.
  • Skills for efficient navigation of the internet and MS Office applications.
  • Personnel culture and a positive attitude.

    • Interpersonal Skills

  • Communicative, Speak and / or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Organized and punctual, put things in order so that they run smoothly and are always on time.
  • Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
  • Listen, Listen / pay attention to what others are saying, without daydreaming or judging them.
  • Precise, Make sure that things are done accurately, correctly, and exactly.
  • Willingness to acquire new knowledge.
  • Service Customers, be friendly patient, and polite with customers and try your best to service their needs / wants.

    • Offer & Benefits

  • Salary :  10000 PLN Gross Monthly Salary.
  • Office Based – Warsaw, Poland.
  • Shift Basis Monday to Friday 08 : 00 – 20 : 00 and Weekends 10 : 00 – 18 : 00 “5 days a week ( 8.5 hours a day including breaks”.
  • Paid Training.
  • Sports Card.
  • A global team committed to the company values.
  • A dynamic work environment in a dynamically international company.

    • The Employer

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    Customer Advisor Swedish Speaker • Wroclaw, Poland