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Customer Service Agent (m,f) Norwegian or Swedish or Danish : Airline

Personalbüro U. HerrmannWarszawa, Mazowieckie, Poland

30+ days ago

Job description

Start : July 21st, August 18th, September 15th, November 10th

Shift work : 5 days a week, Monday - Friday 07 : 00 - 19 : 00, Saturday - Sunday 09 : 00 - 18 : 00 twice a month working Saturdays & Sundays.

Airline Services

Tasks :

Perform inbound calls, chats in Norwegian or Swedish or Danish
Advise partners on flights, products, prices, fares, rules, and online services contributing to the success of our client.
Change the reservation both in time and destination, change of personal data
Handle special service requests (wheelchairs, special assistance, animals)
Deal with cancellation and refund of tickets
Help in purchasing airline tickets and handling different payment methods.
Support customers with travel difficulties.

Requirements :

Fluency in Norwegian or Swedish or Danish (C1 level) and English (B2 level).

Strong communication skills and service-oriented mindset.

Positive energy, enjoy communicating with customers and colleagues

Previous experience in Customer service, digital service platforms and CRM tools is an advantage

Benefits

Norwegian / Swedish - 9750 PLN gross monthly

Danish - 11 000 PLN gross monthly

Finnish - 12 000 PLN gross monthly

work from the office, after 6-9 months hybrid - Norwegian / Danish / Swedish / Finnish

Relocation package : flight and 7 nights at the hotel.

Professional training.

Career growth prospects within an international company.

Training and development programs.

Language classes.

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Customer Service Agent • Warszawa, Mazowieckie, Poland

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