IT Support Specialist @ Link Group

Provide day-to-day technical support to office and retail users, resolving hardware, software, and connectivity, issues promptly., Play a key role in the company-wide migration of computers to Microsoft Autopilot, including device preparation, user onboarding, and troubleshooting migration-related issues., Collaborate closely with IT team members to ensure a smooth and efficient migration process and share knowledge across the team., Document support activities, solutions, and migration progress according to company standards., Assist in training end-users on new systems and processes introduced during the migration., Escalate complex technical issues to senior team members or relevant departments as needed.] Requirements : Operating system, macOS, IT support, hardware, software, Windows, Communication skills, Microsoft Autopilot