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IT Support Specialist @ Link Group

Link GroupŁódź, Poland

26 dni temu

Opis pracy

Proven experience in technical support, IT support, or a related role.

Solid understanding of computer hardware, software, and operating systems (Windows, macOS)

Experience with device management and migration projects; familiarity with Microsoft Autopilot is a strong

advantage.

Ability to install, configure, and troubleshoot hardware, software, and network issues independently

Excellent problem-solving skills and attention to detail, with the ability to diagnose and resolve technical issues efficiently.

Strong verbal and written communication skills, both in Polish and English, with the ability to explain technical concepts clearly to non-technical users.

Customer-focused mindset, demonstrating patience and professionalism in all user interactions.

Independent, cooperative, flexible, creative

Provide day-to-day technical support to office and retail users, resolving hardware, software, and connectivity, issues promptly., Play a key role in the company-wide migration of computers to Microsoft Autopilot, including device preparation, user onboarding, and troubleshooting migration-related issues., Collaborate closely with IT team members to ensure a smooth and efficient migration process and share knowledge across the team., Document support activities, solutions, and migration progress according to company standards., Assist in training end-users on new systems and processes introduced during the migration., Escalate complex technical issues to senior team members or relevant departments as needed.] Requirements : Operating system, macOS, IT support, hardware, software, Windows, Communication skills, Microsoft Autopilot

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It Support Specialist • Łódź, Poland