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Senior IT Support Specialist - Cloud & Security
August Faller Sp. z o.o.Łódź, Łódź, Poland11 days ago
Job descriptionFluent in English (minimum B1 level written and spoken). Completed education in IT or a comparable qualification. 3 - 5 years of experience in customer service Solid knowledge of ticket systems and helpdesk software. Experience in Cloud and Security environment (especially with Microsoft) Strong communication skills and customer orientation. Problem-solving abilities and analytical thinking. Team Player and resilience. Good IT knowledge and understanding of IT infrastructures especially in the Cloud Ability to identify and solve technical problems. Security and Governance Knowledge Experience with remote support tools and techniques stable employment in a dynamically growing organization employment contract directly with the company full-time employment co-financing for private medical care co-financing for Multisport card group insurance holiday allowance Christmas allowance Easter allowance bonuses for recommending new employees additional rewards (including cinema, theatre, fuel, shopping) integration events fruit Wednesdays friendly working atmosphere sharing the costs of sports activities private medical care life insurance remote work opportunities fruits integration events retirement pension plan parking space for employees holiday funds birthday celebration employee referral program charity initiatives
responsibilities :
- Hared Service Support
- Hotline Support
- Ensuring high customer satisfaction through friendly and competent communication.
- Registering, classifying, and prioritizing incidents in the ticket system.
- Handling standard inquiries and issues.
- Documenting solutions and sharing information with the team.
- Managing contract documents, access and identity management, resource management, and Active Directory permissions management.
- Shared Service Cloud and Security
- Plan, implement, and manage cloud architectures (e.g., Azure, AWS)
- Monitor cloud resources for performance, availability, and cost efficiency
- Evaluate new cloud and security technologies
- Develop and enforce security policies for cloud and on-premises environments
- Ensure compliance with standards and regulations (e.g., ISO 27001, GDPR, BSI baseline protection)
- Manage user and role permissions (e.g., Azure AD, AWS IAM)
- Implement Zero Trust strategies and multi-factor authentication (MFA)
- Security Monitoring & Incident Response
- Set up and operate SIEM systems (e.g., Microsoft Sentinel)
- Detect and analyze security incidents
- Implement network segmentation and microsegmentation
requirements-expected :
offered :
benefits :
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It Support Specialist • Łódź, Łódź, Poland