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IT Service Desk Specialist with German or Italian

IT Service Desk Specialist with German or Italian

ExperisWarszawa, Mazowieckie
9 dni temu
Opis pracy

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Your Responsibilities :

  • Provide first-level technical assistance for hardware and software issues, including desktops, laptops, and mobile devices
  • Support users via phone, email, chat, and web interface
  • Diagnose and resolve common technical problems with step-by-step guidance
  • Use remote access tools to troubleshoot and resolve issues on user PCs
  • Communicate effectively with users and internal technical teams (2nd & 3rd level) to ensure prompt resolution and high service quality
  • Accurately log all incoming incidents and service requests in the IT Service Management system within agreed timeframes
  • Follow up on open tickets, escalate unresolved issues, and ensure timely resolution
  • Provide instructions to users on applications and ICT processes
  • Translate communication between end-users and technical teams when needed

What We’re Looking For :

  • Strong understanding of Windows OS, Microsoft Office Suite, and web browsers
  • High School diploma required; higher education (in progress or completed) in IT or related fields preferred
  • Good communication skills and the ability to work collaboratively in a team environment
  • Customer-oriented approach with a problem-solving mindset
  • Proficiency in German (min. B2) or Italian (min. B2) and English (B2)

    • What We Offer :

  • Full-time employment contract
  • On-site work
  • Private medical care
  • Life insurance
  • Co-financing for professional training and certifications
  • Employee Capital Plans (PPK)

    • The offer applies to permanent work

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    Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.job-detail-footer

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