Senior Customer Service Specialist with French

As a (Senior) Customer Service Specialist, you will play a key role in the end-to-end order management process while also acting as a strategic partner to Sales, Production, Logistics, and external customers.

Your responsibilities will include both operational excellence and proactive collaboration to drive efficiency, customer satisfaction, and continuous improvement.

• Manage customer orders in SAP and the e-commerce portal : validation, entry, tracking, and fulfillment
• Ensure alignment of order details with commercial offers and SAP data (payment terms, pricing, Incoterms, delivery terms)
• Coordinate order planning with Production and monitor delivery timelines
• Advise on transport mode (FCL, LCL, FTL, LTL, Air) and calculate loading capacities
• Oversee preparation of transport and export documentation, including customs and dangerous goods (ADR / IMDG)
• Organize shipments and returns in coordination with warehouses and carriers
• Invoice goods and additional services; allocate and verify freight invoices
• Maintain close and professional contact with customers, keeping them informed on order status, deliveries, returns, and claim handling
• Support commercial teams by ensuring accurate pricing, master data updates, and responding to technical or offer-related inquiries
• OTIF tracking, and other performance-related analyses
• Collaborate with Purchasing and Supply Chain to forecast demand and ensure availability of custom or non-standard products
• Participate in internal projects and suggest process improvements to enhance service and efficiency
• Contribute to testing and implementing SAP improvements
• Ensure proper archiving of documentation and compliance with internal procedures

What we want :

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