Customer Service Admin

We are looking for a passionate and dedicated individuals to join our new site in Łódź, Poland. Be part of a global leader in logistics and make an impact together!

Our aim is to bring together skilled professionals who will help us achieve our goals and drive the success of this new venture.

As the Customer Service Administrator, you will be the front-line company representatives demonstrating a high level of professionalism in your day-to-day interactions with Vendors and Customer. Managing daily reports, responding to inquiries, resolving concerns. You will work directly and effectively with other departments and personnel to promptly respond to customer requests. You will continuously improve the service process ensuring customers service the best experience possible.

KEY ACCOUNTABILITIES :

• Serving as the primary point of contact for inquiries, providing timely and accurate responses
• Manage, maintain, report and reconcile daily stock transactions, ensuring data accuracy and compliance with company standards
• Collaborate with teams from other areas to resolve issues and implement process improvements
• Identify recurring process inconsistencies and develop solutions to prevent occurrence, improving the overall supplier / customer experience
• Monitor Vendor and customer feedback and escalate concerns as needed to ensure quick resolution
• Participate in training and onboarding new team members and share customer service best practices

QUALIFICATIONS, EXPERIENCE AND SKILLS :

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

LI-PM2