Support Team Lead

With our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support team Lead, you will manage our local support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country.

What you'll be doing

• Customer Obsessed : At Wolt, our Support Team knows that customer interactions serve a larger purpose than simply fixing problems. Youll lead by example and raise the bar of the support we provide.
• Mentor : You will manage the Support Team and create an environment where everyone can grow through encouragement and empowerment.
• Manager : You will be consistently providing feedback to your team members and will be making sure that your Support Team meets SLAs.
• Excellent communicator : You understand the needs of our customers and partners and can adapt your tone of voice to whoever reaches out to us (customers, courier partners, merchants).
• Strategic thinker : You will be working together with our Head of Support on different projects that would help improve the support experience for our customers & partners.
• Data-centric : Get your spreadsheet skills ready because there will be plenty of number crunching to do here!

Our humble expectations