Integration Support Lead

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

The Integration Lead will work in the Application Management Supporting team, dealing with more complex or server issues or improvements relating to integrations between SuccessFactors and other systems.

Location : Warsaw

Language : English

Main purpose for the position :

The Lead has proven experience within SuccessFactors APIs, Integration platform, middleware, system logs, BTP, SAP HR(BIB) and the HR IT landscape. The Lead has in-depth knowledge about use of Extensions in CPI landscape. The Lead will work together with AMS Team and interact with Level 3, Level 2 when needed.

Your key responsibilities will be :

Coordinate ISS IT infrastructure team or other 3rd party vendors to ensure fully operational integrations and connectivity.

• Assess and assist Release Management Specialist regarding Platform & CPI releases
• Monitor integration processes to ensure data flows seamlessly and efficiently.
• Maintain automated surveillance platform for issues and warnings
• Troubleshoot and debug integration issues to maintain system performance.
• Define and adjust monitoring levels to ensure the right problems are logged
• Error handling / identify error root cause within CPI and in-scope Extensions
• Provide KPIs and monitoring statistics to Application Support Manager and Solution Owner
• Collaborate with relevant stakeholders about problems that needs to be acted upon.
• Explain root cause and provide resolution steps
• Perform regression testing on solved incidents
• Create cases and work with cases assigned in Jira, reassign and comment as required
• Evaluate if individual incident needs to be delegated to SAP Support or other vendors for additional analysis
• Document integration processes and maintain technical documentation or other relevant documentation
• Ensure compliance with organizational policies and industry standards.

Professional Qualifications :

Personal Qualifications :

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.