Customer Service Representative with French

Customer Service Representative with French

Miejsce pracy : Kraków

Your responsibilities

• Deliver the highest levels of Customer Experience where customer centricity is the key focus.
• Process orders and handle customers’ inquiries via incoming calls (and other channels, when applicable).
• Resolve customer complaints, issues, and inquiries efficiently while maintaining high service standards.
• Conduct outbound calls to follow up on inquiries, support campaigns and share relevant information, when applicable.
• Be the first line response in supporting customers’ needs, effectively handling all interactions and providing positive outcome in every instance for Herbalife Distributors.
• Demonstrate empathy, patience, and professionalism in all interactions.
• Adhere to Service / Business Metrics and Targets : key to the success of the position.
• Maintain Herbalife Distributors’ records.
• Be an Ambassador for Herbalife Brand in line with corporate values and EMEA goals to assure the Brand & image is maintained.

Our requirements

What we offer

Benefits

About the role

This position gives you an opportunity to deliver the highest levels of customer experience in accordance with our standards and targets. You will respond timely and effectively to our Clients and Distributors (Members) queries via all channels of communication and assure proper data maintenance. You will support technical and ad hoc project roll-outs, including requirements gathering and user acceptance testing. You will be an Ambassador of Herbalife Brand in line with corporate values and EMEA goals to assure the brand image is maintained.

Herbalife GBSC Krakow

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight-management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.

Our company offers a culture focused on people, their needs, relationships and career to help expand talents and a chance to change lives : https : / / iamherbalifenutrition.com / .

For 40 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.

Wyrażam zgodę na przetwarzanie danych osobowych zawartych w niniejszym dokumencie do realizacji procesu rekrutacji zgodnie z ustawą z dnia 10 maja 2018 roku o ochronie danych osobowych (Dz. Ustaw z 2018, poz. 1000) oraz zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016 / 679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95 / 46 / WE (RODO).