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Customer Service Representative with Slovenian

Customer Service Representative with Slovenian

Rekrutacja 360 - Pracuj.plKraków, małopolskie, Polska
6 days ago
Job description

Customer Service Representative with Slovenian

Miejsce pracy : Kraków

Recruitment for

We’re hiring for Amway, a global leader in direct selling and one of the largest family-owned companies since 1959. With over 450 premium products in nutrition, beauty, and home care, Amway supports millions worldwide through its network of independent distributors and online store. Present in 100+ countries and generating $7.4 billion in revenue in 2024, Amway continues to set the standard in the industry.

Your responsibilities

  • Provide exceptional support to Amway Business Owners (ABOs), helping them grow and succeed in their Amway ventures
  • Manage questions and requests from ABOs, customers, and prospects across various communication channels, both spoken and written
  • Track, document, and address inquiries about products, promotions, orders, invoices, payments, returns, incentives, and policies using our knowledge base
  • Assist users with online platforms by identifying, logging, and troubleshooting issues in close cooperation with the Technology team
  • Guide ABOs in leveraging our Sales and Marketing Plan (Core Plan) to make the most of available digital tools
  • Collaborate on projects across different departments beyond your daily tasks
  • Escalate complex or unresolved matters to appropriate teams for further support
  • Safeguard personal data and adhere to all relevant privacy regulations
  • Suggest creative ideas and improvements to boost customer satisfaction and drive ongoing enhancements
  • Help colleagues develop their skills and grow professionally
  • Take part in Quality Assurance and training initiatives to uphold service excellence
  • Consistently achieve or surpass quality performance targets

Employer requirements

  • Positive, communicative individuals who enjoy helping customers
  • Fluent Slovenian speakers (C1 level) with strong English (B2) proficiency
  • Knowledge of additional European languages is a bonus
  • Eager to take on new challenges and learn continuously
  • Team players with a customer-first mindset, both internally and externally
  • Comfortable working with MS Office, especially Excel and PowerPoint
  • Previous experience in customer service or related roles is preferred but not essential

    • What employer offers

  • Fully online recruitment process
  • Hybrid work model (3 days in office)
  • Employee discount on premium Amway products
  • Annual bonus based on company and individual performance
  • Wide range of professional development and training opportunities, including certifications and e-learning
  • Opportunities for career growth within the organization
  • International, diverse team environment
  • Numerous company events and engaging office initiatives
  • Family-like atmosphere with a casual dress code
  • Attractive office location in the heart of Kraków (High 5ive, Pawia street)

    • Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • fruits
  • corporate products and services at discounted prices
  • integration events
  • no dress code
  • coffee / tea
  • parking space for employees
  • leisure zone
  • extra social benefits
  • extra leave

    • Recruitment stages

  • Rekruter przeprowadzi z Tobą wstępną rozmowę kwalifikacyjną
  • Po wyrażeniu przez Ciebie zgody przekażemy CV do pracodawcy
  • Jeżeli Pracodawca jest na TAK, skontaktuje się z Tobą

    • What is Recruitment 360

    As Pracuj.pl, we provide our Clients - Employers with a service in which they can outsource the Recruitment process to us for the position they are currently looking for in their organization.

    When implementing such a project, we act as a personnel consulting agency (number 12252).

    If you are interested in this offer, apply below.

    Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".

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    Customer Service Representative • Kraków, małopolskie, Polska