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Czech Speaking Customer Support Specialist
XTB S.A.Warszawa, mazowieckie, Polska12 days ago
Job descriptionczech language - native or proficiency level required very good knowledge of English language is a must higher education (might be IV or V year student) previous experience in a customer service role (desirable) responsibility and ability to multitask, prioritize and close tasks quickly strong communication, interpersonal and negotiation skills good knowledge of MS Office positive attitude knowledge of financial markets and XTB’s core business full-time employment agreement great learning opportunity in cooperation with multinational units of the company all the required tools and training required to be successful work in internationally known company with a well-recognized brand young, professional, dynamic team and multinational environment sharing the costs of sports activities sharing the costs of professional training & courses life insurance fruits integration events leisure zone holiday funds employee referral program charity initiatives extra leave
Czech Speaking Customer Support Specialist
Miejsce pracy : Warszawa
Your responsibilities
- providing excellent customer service (supporting Czech / Slovak Clients)
- building up positive relationships with customers
- resolving issues in a timely manner and ensure high levels of customer satisfaction
- providing explanations in relation to customer complaints (both written and by phone)
- monitoring of the situation on financial markets
- working with the CRM system (verification and completing clients data)
- cooperating with external XTB branches and internal departments
Our requirements
Optional
What we offer
Benefits
XTB S.A.
XTB to przede wszystkim innowacyjność i ciągły rozwój. Tworzymy największą regulowana firmę inwestycyjną i FinTech w Polsce, specjalizującą się w obrocie instrumentami finansowymi. Działamy na ponad 15 rynkach min. w Europie, Azji i Ameryce Południowej. Globalnie zatrudniamy ponad 1000 osób. Stawiamy na rozwój naszych pracowników, dlatego XTB jest najlepszym miejscem, aby zdobyć doświadczenie i rozwijać nabyte umiejętności. Nasza innowacyjna działalność, produkty i technologie są doceniane przez inwestorów i rynek.
The data controller is XTB S.A. with headquarters at ul. Prosta 67, 00-838 Warsaw. Data is collected for current and future recruitment purposes. Providing data within the scope specified in the provisions of the Act of June 26, 1974, Labor Code (Journal of Laws of 1998, No. 21, item 94, as amended) and implementing acts is mandatory. Providing additional personal data is voluntary and based on consent.
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Customer Support Specialist • Warszawa, mazowieckie, Polska
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