Junior Customer Support with German - hybrid mode in Łódź

L.M. Group Poland is a recruitment agency that has been helping candidates find employment throughout the country that matches their qualifications and experience. We act quickly and effectively, adapting our services to market needs and the expectations of our clients. We believe that the key to success is understanding the needs of both employees and employers.

Our motto 'It's all about people' means that we always put people first - both our clients and candidates. We make sure that every candidate receives constructive feedback and feels part of the process. We are here to help you find a job that meets your expectations.

For our client, a global high-tech company, we are looking to fill the position of :

Junior Customer Support with German - hybrid mode in Łódź

Reference number : ARIA / 03 / 2025

Workplace : Wrocław

Job Description :

Answer incoming inquiries and make calls and send emails to potential clients

Help spark interest in our services among new clients

Assist in creating training guides and instructions

Build and keep good, long-term relationships with clients

Stay in touch with internal teams and outside partners using email, phone, and CRM

Work smoothly with other departments involved before and after your tasks

Requirements :

1-2 years working in a BPO company

Good knowledge of how supply chains work

Experience using Salesforce or similar CRM tools is a plus

Fluent in German (at least C1) and good English skills (at least B1)

Bachelor's degree in any subject

Experience with ERP systems and good skills in MS Excel

Good at managing time, handling several tasks, and setting priorities

Comfortable making many phone calls every day

Clear and effective communication with team members

Able to work well with different teams

Understands key performance indicators (KPIs) and service level agreements (SLAs)

Our client offers :

Performance-based bonuses twice a year

Employee referral program bonuses

Professional development opportunities through internal mobility and training

Access to e-learning platforms and training in domain, soft, and technical skills

Daily use of German language

Private medical care via Medicover (extendable to family)

Multisport card reimbursement or MyBenefit platform points

Attractive group insurance package

Access to a well-being platform, including free psychological consultations

Stable employment contract without a trial period

Company-provided IT equipment

Bonuses from the Employee Benefits Fund

Flexible working hours

Participation in charity, wellness, and sports initiatives

Hybrid work model (2 office days / week in Łódź)

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