Senior Customer Service Analyst with German

If you enjoy speaking German and English with the clients, you have proven experience in customer-facing positions , and would like to join a global healthcare company in Wrocław from July / August 2025 - APPLY!

what we offer

• Great  challenges in the transition process in the EMEA region with the business clients from DACH
• Opportunities to work with SAP, Salesforce, MS Office environment, and more
• The smooth recruitment process (1 stage) with a start date from July / August 2025
• Flexible hybrid working model (remotely with single visits in the office due to training / manager visit / important event)
• Business working hours (8 : 00-16 : 00) with an option of flexibility
• Benefits package including various options of private medical care, group insurance, and sports card

your tasks

Handles customer transactions related to order management, order status, inquiries, back orders, proofs of delivery, and other related policies and procedures

Works proactively with Key Accounts to build customer intimacy, identify improvement initiatives, and maximize overall service performance.

Review purchase order requirements to ensure compliance with company terms and conditions

Conducts service process analysis and drives cycle time and OTIF improvements

Work closely with internal teams from Sales & Marketing, Supply Chain, Complaint Handling, and other support functions to proactively manage customer requirements

Liaise with the business on customer relationship management via Salesforce functionalities

Preparation of reports, analyses, summaries, and qualitative indicators

Provide reports to assigned business team to enable end-to-end process visibility

what we expect

Bachelor's degree or higher from an accredited university

Employment agency entry number 47

this job offer is intended for people over 18 years of age