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Customer Support Representative Polish / English and Spanish / German
OVHcloudWROCŁAW, PL17 days ago
Job descriptionto be the first point of contact for customers from different countries worldwide to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues to participate in defined projects and missions to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support. becoming independent in recognizing and troubleshooting most standard issues brought by customers understanding the company product portfolio and related customer needs providing nuanced and complex resolutions to our customers start developing technical skills in our dedicated training programs Fluent Polish, English and Spanish or German Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts) Great communication skills Independence and curiosity in searching for solutions Oriented towards great customer service Ability to manage priorities Ability to work efficiently within a team Willingness to work with new technologies and to develop Experience in similar position : Help Desk, Service Desk in an IT environment
Within your #OneTeam
- you will work in an IT company – a leading European cloud and hosting provider with a global presence
- you will learn about our services
- you will develop your soft skills
- you will learn to look for and provide solutions to customers
Your main responsibilities
Your future impact
In 6 months
And in 1 year
Skills required :
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Customer Support Representative • WROCŁAW, PL
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