HR Operations Specialist - EMEA (French & English Speaking)

We are seeking a highly organized and detail-oriented individual who is customer-obsessed to join our team as an HR Operations Specialist. In this role, you will be responsible for providing support to employees and managing various data administration tasks through various channels and ensuring the delivery of exceptional HR services. Your primary focus will be ensuring employee satisfaction, maintaining accurate employee records, and processing transactions across the employee life cycle.

RESPONSIBILITIES :

• Serve as the primary point of contact for employee support, addressing and resolving inquiries related to HR policies, benefits, payroll, and other employee-related matters leveraging voice, chat, and case management tools across the EMEA region.
• Maintain accurate and up-to-date employee records to include personal information and payroll inputs.
• Process employee transactions, such as changes in employment status, salary adjustments, benefits enrollment, and time-off requests.
• Continuously improve the employee support processes and knowledge base through feedback analysis, identifying areas for enhancement, and provided recommended solutions.
• Collaborate with HR and payroll teams to ensure accurate and timely processing of employee data, including new hires, terminations, promotions, and salary adjustments.
• Actively maintain employee records in digital formats to include updates to related-employee records, reflective of any changes in employment such as promotions, increases, benefits deductions, etc., in accordance with the company’s record retention policies and procedures and state and federal laws and regulations
• Maintain confidentiality of work-related issues, records, and company information
• Maintain internal and external databases with employee information.

YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU HAVE :

PREFERRED QUALIFICATIONS :

This is a hybrid role.