Customer Service Advisor - English / Polish (part-time)

Ready for a Challenge

All about the role

Customer Service Advisor - English / Polish (Part Time)

A courier with a flat tire? A damaged order? A large event in the city with roadblocks? Crazy weather conditions? Nothing is too challenging for our Live Operations teams. Our Live Operations agents support our couriers remotely, making sure they get to pick up and deliver their orders as quickly and efficiently as possible, making customers happy.

Communicating closely with our couriers, you’re able to quickly and easily solve issues like this, keeping track of their schedules and supporting them when they have a request. In addition to a well-organised and practical approach to problems, you’ll be using your communication and decision making skills to help our couriers. And you’ll also be responsible for :

Great teammate, willing to share  and adopt ideas and best practice with professionalism and respect

Tracking deliveries on our platform to help maximise delivery times;

Following the automatic order distribution system;

Communicate via chat or phone with couriers and / or in exceptional situations the customer.

Can you deliver…

Here are the skills and experience we’re looking for :

Passionate about delivering service excellence and achieving satisfaction

Excellent written and verbal communication skills in both English and Polish

Effective communicator with an eye for detail and a resilient approach

Competent PC user with the ability to multitask / toggle between multiple systems with ease

Able to multitask and prioritise

Embraces ownership, accountability and challenge with determination and positivity for our couriers

Full Flexibility, between the hours 7am to 1am Monday to Sunday, working 5X 4 hour shifts

Here is our offer

Variety in your work and a fantastic, informal work atmosphere

A challenging environment that will stimulate you to grow as a professional

Being part of an ambitious, growing team

Competitive salary

At Just Eat Takeaway we have some amazing offices and really value the importance of our teams connecting onsite therefore offer Hybrid working 3 days on site 2 day from home : site location, Powstańców Śląskich 9 - Midpoint office - WROCŁAW

Strong focus on personal development (workshops / training)

Budget for ordering lunches (Takeaway Pay), private health care and a sports card

At JET, this is on the menu :

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging