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Customer Onboarding Specialist
GetResponsePL7 days ago
Job type
- Remote
- Quick Apply
Job description1+ years of experience in customer success, onboarding, or customer-facing roles (ideally in SaaS, B2B, or martech) impeccable customer skills, with a strong sense of empathy, integrity, and ownership strong presentation and relationship-building skills – you know how to earn trust from the start excellent verbal and written communication in both Polish (native) and English (C1+) ability to manage multiple projects and priorities in a fast-paced environment technical curiosity – you’re not afraid of domains, integrations, or workflow logic, and you learn fast knowledge of the online marketing industry (not required, but definitely helpful) experience with B2B SaaS onboarding or implementation practices additional languages such as German, French, Spanish, Italian or Portuguese familiarity with tools like ecommerce, CRM or email automation platforms 6 500 – 8 500 PLN gross / month on contract of employment + bonus up to 2000 PLN gross we work in a hybrid model for those based in the Tri-City area; employees based outside the area work fully remotely home office set up – a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space private medical care for employees and their family members employee referral program – up to 10 000 PLN for recommending a friend corporate life insurance employee pension program (PPE) flexible working hours and no meeting days – we want to help you adjust your schedule to your activities wellbeing and mental health culture – mental health helpline, sport card, yoga classes, etc. modern equipment – most of our teams work on MacBooks English classes internal initiatives like webinars, knowledge-sharing sessions, and more! Some benefits may be available for the talents hired under the contract of employment, only. Review stage : We’ll check your resumé / CV to screen for various criteria and match your talents with opportunities. Phone interview : We’d like to get to know you, and vice versa. Let us know why you want to join our team and why you’d be a great fit with us. Task challenge : Show off your skills! We'll ask you to complete a brief task. We'll suit it to fit your skills and your calendar. Final interview : It's your chance to shine and show that you're the perfect fit for the role. Meet your future manager and see what’s in store for you. Offer : If you have what it takes, accept our offer and — welcome aboard! Join our team and be in great company!
Join GetResponse – a global marketing automation platform used by companies in over 180 countries. As an Onboarding Specialist, you’ll play a key role in ensuring a smooth and effective start for our new customers. You'll lead onboarding sessions, guide setup and integration, and help customers quickly see the value of our product. To support our international clients across various time zones, this role operates during business hours from 1 : 00 PM to 11 : 00 PM CET.
About us : GetResponse is a SaaS company recognized for its industry-leading email marketing andmarketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board. Our team is made up of 300+ fantastic individuals working in distributed locations. We’re global, remote -friendly, and multicultural, yet we share the same values.
Main Tasks :
- onboard and train new customers on the GetResponse solution through live sessions
- provide expert guidance and best practices to help customers reach their initial business goals
- encourage adoption of new features and tools across email marketing, automation, and beyond
- collaborate with internal teams to ensure proper account setup and integration
- engage with customers via video calls, email, and phone to collect insights and feedback
- identify potential upsell opportunities based on customer goals and engagement
You may be a perfect fit if you have :
Nice to have :
Salary range :
Extra perks include
Apply and enjoy our fully remote online recruitment process!
Marta is the recruiter responsible for this process – if you have any additional questions, feel free to contact her!
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Onboarding Specialist • PL
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