Customer Support Specialist with French

Customer Support Specialist with French

Date posted 03 / 08 / Location Warsaw | Poland Company Worldline

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The role of the  Customer Support Specialist  is to set up, maintain, and upgrade payment solutions for our customers. Wordline’s Transaction Processing Environment and its surrounding systems are based on multiple software products running on a wider IT Infrastructure environment.

The Customer Support Specialisttakes all customer requests in their scope and configures them within agreed timescales their needs. Furthermore, the Customer Support Specialistdoes contribute to increasing the quality of service by suggesting improvement of documentation or tools used.

Day-to-day responsibilities

• Providing exceptional customer service via phone and email,
• Dealing with customer requests from ticketing tools (Jira, Salesforce), analyzing and completing within agreed timescales,
• Communicating with Specialist Groups (R&D, L2 Support, etc.) to carry out trouble-ticket resolution through appropriate configuration and / or good configuration,
• Understanding the customer’s technical environment and customer’s configuration of payment solution,
• Troubleshooting and resolving technical issues related to our payment solution,
• Working on customer activities and Standard projects (New Customers),
• Performing tests when necessary, and signing off “the function meets the Requirements”.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means :

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also :

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18, innovators and shape a tomorrow that is yours to own.