Service Desk Analyst with German @ Capgemini Polska Sp. z o.o.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

WHAT YOU'LL LOVE ABOUT WORKING HERE

• Practical benefits :  permanent employment contract from the first day; hybrid, flexible working model; equipment package for home office; private medical care  with Medicover; life insurance; Capgemini Helpline; NAIS benefit platform;
• Access to 70+ training tracks with certification opportunities ; platform with free access to Pluralsight, TED Talks, Coursera, Udemy Business and SAP Learning HUB
• Community Hub  that will allow you to choose from over 20 professional communities that gather people interested in, among others : Salesforce, Java, Cloud, IoT, Agile, AI.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram —  @capgeminipl  or visit our Facebook profile —  Capgemini Polska . You can also find us on TikTok! —  @capgeminipl .

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Apply now!

YOUR PROFILE

Nice to have :

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

WHAT YOU'LL LOVE ABOUT WORKING HERE

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram —  @capgeminipl  or visit our Facebook profile —  Capgemini Polska . You can also find us on TikTok! —  @capgeminipl .

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Apply now!

deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet, monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, gather customer’s informaon and determine the issue by evaluating and analyzing the symptoms, diagnose and resolve technical hardware and software issues involving internet connecvity, email clients etc., idenftiy and escalate priority issues per Client specifications, registering an incident and / or Service Request reported via email / phone in the ITSM Tool, tracks the progress of owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary] Requirements : Additionally : Sport subscription, Training budget, Private healthcare, International projects, Free coffee, Bike parking, Mobile phone, Modern office, No dress code.