Customer Service Specialist with Spanish or Italian

LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter activities and boosts their effectiveness. We have offices in Gdansk, Warsaw, Katowice, Cracow, Poznan and Wroclaw. Professional is part of LeasingTeam Group - Poland"s largest group of exclusively Polish-owned personnel consultancy companies that for the past 21 years has been effectively linking candidates with employers and providing them with a comprehensive range of HR services.

For one of our Clients, an international company specializing in electronic products - we are currently looking for : we are currently looking for : Customer Service Specialist with Spanish or Italian

Job description :

• Supporting B2B customers (resellers, system integrators)
• Tracking calls and cales in systems
• Performing log analysis : parsing, indexing, pattern recognition, correlation analysis, etc.
• Managing escalations by logging and tracking cases in systems
• Securing and deepening client retention, contributing to an excellent customer support and recognizing / promoting suitable products and services
• Technical advice including configuring software and servers

Expectations :

Offer :