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IT Service Desk Specialist with German or Italian
ExperisWarszawa, Masovian, Poland7 days ago
Job descriptionProvide first-level technical assistance for hardware and software issues, including desktops, laptops, and mobile devices Support users via phone, email, chat, and web interface Diagnose and resolve common technical problems with step-by-step guidance Use remote access tools to troubleshoot and resolve issues on user PCs Communicate effectively with users and internal technical teams (2nd & 3rd level) to ensure prompt resolution and high service quality Accurately log all incoming incidents and service requests in the IT Service Management system within agreed timeframes Follow up on open tickets, escalate unresolved issues, and ensure timely resolution Provide instructions to users on applications and ICT processes Translate communication between end-users and technical teams when needed Strong understanding of Windows OS, Microsoft Office Suite, and web browsers High School diploma required; higher education (in progress or completed) in IT or related fields preferred Good communication skills and the ability to work collaboratively in a team environment Customer-oriented approach with a problem-solving mindset Proficiency in German (min. B2) or Italian (min. B2) and English (B2) Full-time employment contract On-site work Private medical care Life insurance Co-financing for professional training and certifications Employee Capital Plans (PPK) sharing the costs of sports activities private medical care sharing the costs of professional training & courses extra social benefits
technologies-expected :
- Windows OS
- Microsoft Office Suite
responsibilities :
requirements-expected :
offered :
benefits :
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Service Desk Specialist • Warszawa, Masovian, Poland