Customer advisor with Swedish for TV streaming provider

Job Title : Customer advisor with Swedish for TV streaming providerJob Description

• Job description :
• Provide assistance via phone, email or chat
• Deliver technical support for the streaming company,
• Address contract and billing inquiries thoroughly and efficiently,
• Handle and process customer complaints with empathy and professionalism,
• Serve B2B and B2C clients on inbound calls as first and second line support,
• Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.
• Requirements :
• Service-oriented thinking with focus on customer experience
• Fluency in Swedish (C1 level), and English written and verbal (B2),
• Administrative and technical knowledge,
• Outstanding communication skills and good listener,
• Minimum 6 months of experience in customer service,
• Willingness to perform soft selling and upselling,
• Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between : Mon-Fri 8 : 00-20 : 00 and weekends between 10 : 00-20 : 00.
• Nice to have :
• Experience with CRM system.
• We offer :
• Salary : 10.000,00 PLN gross monthly.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Team-building events to foster a collaborative work environment.
• Team leader support at every stage of cooperation.
• Contract of employment or contract of mandate.Location : POL Warsaw - Al. Solidarności 171, Building B-3rd FlrLanguage Requirements : English, Swedish (Required)Time Type :
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• Mission :
• ### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.#
• Company Overview :
• ### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO / AA / M / F / Vet / Disability Employer.

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